Custom Design FAQ

Q: What is your process for custom rings?

We generally begin with a free 30 minute design consult (in person, via Skype or phone). If you are excited to move forward after that, we ask for a $300 design deposit (non-refundable, but applied toward your final balance). We will do three sketches, research stones and metals and budget options and we’ll chat back and forth until we come up with a design that you love and fits the budget. We will produce one final sketch, and a final quote. We will create a custom invoice for the balance less the design deposit once we finalize the design and give you a final quote. 

Q: How much do custom rings cost?

It varies! Since much of the cost of custom jewelry is dependent on the complexity of design, size and width of the piece, and the type and quality of materials we can customize a design to fit budgets of $1,000-$20,000. It is helpful for us to know a ballpark budget as we approach the design process so that we can know are we designing a $1,000 ring, $3,000? $8,000? That way we can give you guidance on design elements that will fit within the budget. Here are a couple tips for getting the most out of your custom ring budget:

-Several favors influence the cost of rings: type, quality and size of stones, width of band, type of metal, intricacy/complexity of band design, and design time. 

-You can save on design time by doing research ahead of time and coming prepared to make some decisive design and materials choices. 

Q: How long does it take to produce a custom piece?

Currently it takes us about 4 weeks to complete a ring from the time we finalize the design, depending on the complexity of the design and materials. Typically, design time takes an additional two weeks--again you speed up the design process by doing research ahead of time :-) We can offer a rush production in 2 weeks for $150 plus expedited shipping costs. Please note: it takes 4 weeks from the time the design is finalized to complete the ring. We make ourselves readily available to assist with any and all design decisions, however it is the client's ultimate responsibility to make a final decision and allow at least 4 weeks for production. We will send you lots of friendly reminders :-)

Q: Can I use family/heirloom stones to create a new ring?

Absolutely! We love to use family/heirloom stones in our designs. Please be aware that in order to obtain the stones from the original piece, the setting on the original piece may no longer be viable.

Q: Can you cast a ring that I have into a new piece using the same metal?

 In most cases, yes! We have made some beautiful pieces by casting together old family jewelry. In order to use the same metal the design must be cast (as opposed to fabricated). It may also depend on the alloy of the old metal. Many old alloys contain nickel which can make them difficult to work with. We would be happy to discuss your project in person and talk about the possibilities! 

Q: Can I trade you gold for a credit to my account?

Yes, in most cases we can offer a credit equal to the current scrap value of the gold.

Q: Can I trade you diamonds for a credit to my account?

Sometimes! As a small business we do not always have the cash on hand to purchase diamonds for credit, however if we have a current project that we can use the stones in we would be most happy to source them from your recycled jewelry!

Q: What is your return policy for custom rings?

We make every possible effort to ensure  that you absolutely love the ring you receive. Each of our custom rings is a design completely tailored to you---therefor we are not able to offer returns on custom rings. In order to ensure that you love your design, we have you approve design elements every step of the way. If you are there is a craftsmanship defect when your ring arrives, we will make ever effort to correct or repair it so long as we are notified within 14 days of delivery (see our returns policy for more information. 

Q: Who retains the copyrights and rights to reproduction of custom designs?

We retain all the rights to our custom designs, which includes and is not limited to the right to reproduce the designs as custom works or for sale in our eCommerce store, without limitation, at any time.  Unless otherwise noted in a written agreement, all custom designs are considered intellectual property of W.R. Metalarts. If a client wishes to purchase the rights to their custom design, this is available at a fee. We do occasionally provide fabrication services to individuals or designers who wish to have their own designs fabricated--these services are clearly noted as fabrication services. Unless your product was noted as a fabrication service, it is considered a custom design, and W.R. Metalarts retains the rights to reproduction.